We Guarantee that your items will be shipped without manufacturing defects.
We check each item visually, plus we test all Punch Embroidery Needles for quality and ease of stitching before being offered for sale.
It’s important to us that you are happy with the quality of the products that we offer, and we are available to help with any questions you have regarding our products.
We are dedicated to providing quality products and rarely is an item returned to us.
We will accept for return and replace, any item that is defective, containing a factory flaw.
We will replace a defective item. We do not issue refunds.
Only kits with a factory flaw in the structure of the fabric, may be returned. Items must be in the original package and in original condition.
Items may not be returned without prior authorization from BunkaCraft. Please report a defective item to us within 7 days of receiving your order by email or phone. If a Return Authorization is given, the item must be retuned to us within 14 business days. Please consider insuring the item as we are not responsible for lost or misdirected returns.
Please note: we are not responsible for the skill level needed to finish a project or the end use of our fabrics, tools and finished kits.
If you have questions about any of the products we offer, please contact us.
Authorized Returns are sent to:
760 North Mile Rd.
If you have any questions regarding your order, please feel free to contact us at: